batpkr Privacy Policy

1 Who We Are

batpkr operates the online gaming and sports betting platform accessible at batpkr.site ("the Platform"). For the purposes of this Privacy Policy, batpkr acts as the data controller — meaning we determine the purposes and means by which your personal data is collected and processed.

We are committed to safeguarding the privacy and security of every player who interacts with the batpkr Platform. This Privacy Policy applies to all personal data collected through the Platform, our customer support channels, and any other point of contact between you and batpkr. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

If you have any questions about this policy or how batpkr handles your personal information, you are welcome to contact us at any time using the details in Section 13.

2 Personal Data We Collect

batpkr collects only the personal data that is necessary to provide you with a secure, compliant and high-quality gaming experience. The categories of personal data we may collect include:

batpkr does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data or health information, unless specifically required by applicable law in a particular circumstance, in which case you will be informed separately.

3 How We Collect Your Data

batpkr collects your personal data through several channels, all of which are described below:

• Direct Interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, responding to surveys, or participating in promotions.
• Automated Technologies: As you navigate and interact with the batpkr Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, pixel tags and similar tracking technologies. See Section 9 for full details on our cookie practices.
• Third-Party Service Providers: We may receive identity verification data from authorised KYC service providers, fraud prevention data from risk management partners, and payment-related data from payment processing gateways such as JazzCash, EasyPaisa and banking partners. All such third parties are contractually bound to share only data that is necessary and to handle it in accordance with applicable data protection standards.
• Public Sources: In limited cases related to fraud prevention or AML compliance, batpkr may cross-reference information against publicly available records or databases, including sanctions lists or politically exposed persons (PEP) registers.

4 Why We Use Your Personal Data

batpkr uses personal data collected from Players for the following specific purposes:

• Account Registration and Management: To create and maintain your batpkr account, verify your identity, and provide you with access to the Platform's full suite of products and services.
• Age and Identity Verification (KYC): To verify that all Players are at least 21 years of age and to confirm the accuracy of the identity information provided at registration, in compliance with our regulatory obligations.
• Processing Transactions: To process deposit and withdrawal requests accurately and securely, including communicating with your chosen payment provider to facilitate fund transfers.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, account takeovers, multi-accounting, bonus abuse and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor your gaming activity for signs of potential problem gambling, to apply and enforce any responsible gaming limits or self-exclusion requests you have set, and to contact you if we identify behaviour that may indicate gambling-related harm.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance when needed.
• Legal and Regulatory Compliance: To meet our obligations under applicable gaming regulations, anti-money laundering laws, and any lawful instructions from regulatory or law enforcement authorities.
• Platform Improvement: To analyse aggregated usage data to understand how Players use the Platform and to improve performance, design and the overall user experience.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus updates, news about new games, and other marketing communications relevant to your interests. You may withdraw this consent at any time.

5 Legal Basis for Processing

batpkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Performance of a Contract: Processing your account data, transactions and gaming activity is necessary to provide you with the services you have contracted for under the batpkr Terms & Conditions.
• Legal Obligation: KYC verification, AML screening, record-keeping of financial transactions and the enforcement of responsible gaming obligations are required by law and cannot be waived or opted out of.
• Legitimate Interests: Fraud detection, platform security, internal analytics and the improvement of our services are conducted on the basis of batpkr's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Marketing communications and the placement of non-essential cookies are carried out only where you have given us your prior, freely given, specific and informed consent. You may withdraw consent at any time without detriment to your access to the Platform or its services.

6 Data Sharing & Disclosure

batpkr does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited and controlled circumstances:

• Payment Processors: We share financial data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay and USDT gateway operators — strictly to the extent necessary to process your deposit and withdrawal transactions.
• KYC and Fraud Prevention Partners: We engage authorised third-party identity verification and fraud risk management services that process your identity documents and cross-reference them against relevant databases on our behalf. These providers act as data processors under contractual data processing agreements.
• Game Technology Providers: Game studios and live casino software providers whose content is hosted on the batpkr Platform may receive limited technical session data necessary to deliver their games. These providers are prohibited from using such data for any independent purpose.
• Customer Support Infrastructure: Our customer support ticketing and live chat systems are operated via third-party platforms. Support communications data is stored within these systems subject to data processor agreements with equivalent data protection standards.
• Legal and Regulatory Authorities: batpkr will disclose personal data to law enforcement agencies, regulatory bodies, courts or other government authorities where we are required to do so by law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of batpkr's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

All third parties with whom batpkr shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

7 Data Retention

batpkr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data and KYC Documents: Retained for a minimum of five (5) years from the date of account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of each transaction.
• Gaming Activity Logs: Records of game play, bet history and session data are retained for a minimum of three (3) years from the date of each gaming session, for the purposes of dispute resolution and responsible gaming monitoring.
• Customer Support Communications: Support correspondence is retained for two (2) years from the date of last contact, unless the subject matter relates to an unresolved complaint, regulatory matter or legal proceeding, in which case the data is retained until the matter is fully resolved.
• Marketing Consent Records: Records of your marketing opt-in or opt-out preferences are retained for the duration of your account and for two years following account closure, in order to demonstrate compliance with applicable marketing regulations.

8 Security Measures

batpkr implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the batpkr Platform is protected using TLS 1.3 / 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted during transmission.
• Encryption at Rest: Sensitive data stored on batpkr's servers — including identity documents and financial records — is encrypted using AES-256 at-rest encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All batpkr staff and authorised third-party personnel with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
• Two-Factor Authentication: batpkr supports and encourages the use of two-factor authentication (2FA) on all player accounts as an additional layer of account security.
• Penetration Testing and Security Audits: The batpkr Platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: batpkr maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players and relevant authorities within the timeframes required by applicable law.

While batpkr takes every reasonable precaution to protect your personal data, no method of electronic transmission or storage is completely secure. You also have a role to play in keeping your account secure — please do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been compromised.

9 Cookies & Tracking Technologies

batpkr uses cookies and similar technologies — including pixel tags, web beacons and local storage objects — to operate, secure and improve the Platform. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your language and currency preferences, and ensure the security of your account. These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised information about how Players navigate and interact with the Platform — for example, which pages are visited most frequently and where errors occur. This data is used solely to improve the Platform's performance and user experience. These cookies require your consent where applicable.
• Functional Cookies: These cookies remember your preferences — such as preferred game categories or previously used deposit methods — to provide a more personalised experience. They are not strictly necessary but enhance usability.
• Marketing and Targeting Cookies: Where you have given your consent, these cookies track your activity on the Platform and may be used to display relevant promotional offers to you. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting [email protected].

You can manage or disable cookies at any time through your browser's settings. Please note that disabling strictly necessary cookies will significantly impair your ability to use the batpkr Platform. Most browsers provide options to view, manage and delete cookies — consult your browser's help documentation for specific instructions.

10 Your Data Rights

Subject to applicable law and batpkr's legal obligations, you have the following rights in relation to your personal data held by batpkr:

• Right of Access: You have the right to request a copy of the personal data batpkr holds about you, together with information about how it is processed. We will provide this information within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that batpkr delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. This right is subject to our legal obligation to retain certain records (see Section 7).
• Right to Restriction of Processing: You may request that batpkr restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is under investigation.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request that it be transferred to another controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on batpkr's legitimate interests. Where you object to processing for direct marketing purposes, batpkr will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within five business days and provide a full response within 30 calendar days. In some cases we may need to verify your identity before processing your request.

11 Children's Privacy & the 21+ Rule

batpkr is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. The batpkr Platform is not directed at, designed for or intended for use by minors.

All account registrations are subject to age verification. Where batpkr discovers or is notified that personal data has been collected from a person under 21 years of age, we will:

• Immediately suspend the account in question.
• Void all gaming activity conducted on the account.
• Return any deposited Real Money Balance to the payment method from which it was received, following identity verification.
• Permanently delete all personal data associated with the account from our active systems, subject only to any data retention obligations imposed by applicable law.

If you believe that a person under 21 has registered an account on batpkr, please report this to us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports promptly and confidentially.

We also strongly encourage parents and guardians to make use of parental control software to restrict access to online gambling platforms. More information is available on our Responsible Gaming page.

12 Updates to This Privacy Policy

batpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Reviewed" date at the top of this page.
• Notify registered Players by email to the address on record, where the changes materially affect how their personal data is processed.
• Where required by law, seek fresh consent from Players before implementing any new processing activities based on consent.

We encourage you to review this Privacy Policy periodically to stay informed about how batpkr protects your personal information. The most current version of this policy will always be accessible at batpkr.site/privacy-policy. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way batpkr handles your personal data, please contact our team through any of the following channels:

• Email: [email protected] — for data rights requests, please use the subject line "Data Rights Request" to ensure your message reaches the correct team.
• Live Chat: Available 24 hours a day, 7 days a week, directly within the batpkr Platform after login.
• Support Hours: 24 hours a day, 7 days a week — including Pakistani public holidays.

We are committed to resolving all privacy-related enquiries fairly, promptly and confidentially. Our team will acknowledge your message within one business day and provide a substantive response within five business days for general enquiries, or within 30 calendar days for formal data rights requests.