batpkr Terms
& Conditions

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "batpkr," "we," "us," "our" refers to the batpkr platform and its operating entity, accessible at batpkr.site.
• "Platform" means the batpkr website, all associated web pages, games, betting products, promotional tools, payment infrastructure and customer support services available at batpkr.site.
• "Player," "you," "your" refers to any individual who registers an account on the batpkr Platform or accesses any part of it.
• "Account" means the personal user account created by a Player upon successful registration on the batpkr Platform.
• "Balance" means the total PKR-denominated funds held in a Player's batpkr wallet, inclusive of real-money deposits and any qualifying bonus credits separately tracked.
• "Bonus Funds" means any promotional credits, free spins, cashback amounts or other incentive-based credits awarded by batpkr to a Player's account, which are subject to separate wagering and withdrawal conditions as specified in the relevant promotion's terms.
• "Real Money Balance" means funds deposited by the Player via an approved payment method, net of any applicable withdrawal charges or adjustments.
• "Wagering Requirement" means the minimum total betting turnover that must be achieved before Bonus Funds or related winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and age verification process required by batpkr before any withdrawal is processed, which includes submission of a valid CNIC (Computerised National Identity Card) or equivalent government-issued identification.
• "Terms" means these Terms & Conditions as amended from time to time.

2 Eligibility

Access to, registration on and use of the batpkr Platform is subject to the following eligibility requirements, all of which must be satisfied at all times during a Player's use of the Platform:

• You must be at least 21 years of age at the time of registration and at all times thereafter while maintaining an active batpkr Account.
• You must be accessing the Platform from a jurisdiction in which online gaming and sports betting are not explicitly prohibited by applicable local law as it applies to you personally. It is your responsibility to ascertain whether your access to and use of the Platform is lawful in your jurisdiction.
• You must not be registered as a self-excluded player on any gaming platform or under any self-exclusion scheme that extends to the batpkr Platform.
• You must not be acting as an agent or representative of any third party in relation to betting activity on the Platform.
• You must be the beneficial owner of all funds deposited into your batpkr Account and must not use funds sourced from unlawful activity.
• You must not be an employee, director, officer or immediate family member of an employee, director or officer of batpkr or any of its affiliates, game providers or technology partners.

3 Account Registration

To access the full functionality of the batpkr Platform, you must register a personal Account. The following conditions apply to the registration and maintenance of your Account:

• Each individual is permitted to hold one Account only. The creation of multiple Accounts — whether using the same or different personal details, payment methods or devices — is strictly prohibited and constitutes grounds for immediate suspension of all associated Accounts.
• You must provide accurate, complete and current personal information at the time of registration, including your full legal name as it appears on your CNIC, a valid Pakistani mobile number and a valid email address.
• You are responsible for maintaining the security and confidentiality of your Account login credentials. You must not share your password with any third party. batpkr will not be held responsible for any loss resulting from unauthorised access to your Account arising from your failure to maintain the security of your credentials.
• You must notify batpkr immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.
• batpkr reserves the right to decline any registration application at its absolute discretion and without providing a reason for doing so.
• Account registration constitutes your full, unconditional and binding acceptance of these Terms and all associated policies, including the Privacy Policy and Responsible Gaming Policy.

4 Deposits & Withdrawals

All financial transactions on the batpkr Platform are conducted in Pakistani Rupees (PKR). The following conditions govern deposits and withdrawals:

Deposits

• Deposits may be made via approved payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, MCB, SadaPay and USDT. batpkr reserves the right to add, modify or remove accepted payment methods at any time without prior notice.
• The minimum single deposit amount is Rs 100. Maximum deposit limits may apply depending on the payment method used and your Account verification status.
• batpkr does not charge a deposit processing fee. However, your payment provider may apply its own transaction charges, for which batpkr accepts no responsibility.
• All deposited funds must be used for gaming purposes on the Platform. Depositing funds solely for the purpose of transferring them to another person or Account, or for any purpose other than genuine gaming activity, is prohibited.

Withdrawals

• Withdrawal requests may only be submitted once the Player's Account has completed the KYC verification process, which requires submission of a valid CNIC and, where applicable, proof of payment method ownership.
• Withdrawals will be processed to the same payment method used for the most recent deposit where technically possible. batpkr reserves the right to require use of a specific withdrawal channel.
• Only Real Money Balance is eligible for withdrawal. Bonus Funds are not withdrawable until the associated Wagering Requirement has been met in full, at which point any resulting winnings become eligible subject to batpkr's bonus terms.
• batpkr aims to process approved withdrawal requests within 5 to 30 minutes. Processing times may vary depending on the payment method selected and prevailing technical or compliance conditions.
• batpkr reserves the right to perform enhanced due diligence on any withdrawal request, which may result in a temporary hold on the funds pending satisfactory completion of identity verification checks.

5 Bonuses & Promotions

batpkr offers a range of promotional incentives to new and existing Players. The following general conditions apply to all bonuses and promotions on the Platform, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonus offers are available to Players who have a fully registered and verified Account in good standing, unless otherwise specified in the terms of a particular promotion.
• Each Player is entitled to claim each promotional offer once only, unless the promotion is explicitly designated as a recurring or reload offer. Attempts to claim the same bonus multiple times — including by registering additional Accounts — constitute bonus abuse and will result in forfeiture of the bonus and any associated winnings.
• All Bonus Funds are subject to Wagering Requirements before withdrawal. The specific Wagering Requirement applicable to each bonus will be stated clearly in the promotion's terms at the time the offer is presented.
• batpkr reserves the right to modify, suspend or withdraw any promotional offer at any time without prior notice, subject to the protection of rights already accrued by Players who have already accepted the offer and commenced satisfying its conditions.
• Games may contribute differently to the fulfilment of Wagering Requirements. Contribution rates will be specified in the applicable promotion terms. Slots typically contribute 100%; live casino table games may contribute at a lower rate or not at all, as specified per promotion.
• Bonus Funds and any winnings generated from Bonus Funds may be forfeited if a Player requests a withdrawal of Real Money Balance before the Wagering Requirement has been completed, unless otherwise specified in the promotion terms.

6 Gaming Rules

The following general rules govern all gaming activity on the batpkr Platform:

• All games available on the batpkr Platform — including live casino tables, slot games, Teen Patti Joker and sports betting markets — are governed by the specific rules applicable to each game or market, which are displayed within the game interface or betting product.
• All game outcomes on batpkr are generated by independently audited and certified Random Number Generator (RNG) technology, or by certified live dealer equipment for live casino products. Game outcomes are not influenced by batpkr, its staff or any third party.
• The results of completed games and settled bets are final. In the event of a technical error that affects the outcome of a game or bet, batpkr reserves the right to void the affected transaction and return the staked amount to the Player's Account.
• Bets may not be cancelled or modified after they have been confirmed and accepted by the Platform. Players are responsible for verifying bet details before confirmation.
• Sports betting odds and market availability are subject to change up until the point at which a bet is confirmed. The odds applicable to a confirmed bet are those displayed at the moment of confirmation, as recorded by batpkr's systems.
• batpkr reserves the right to suspend, void or adjust any bet or game outcome in cases of manifest error, system malfunction, or where batpkr has reasonable grounds to suspect irregular betting activity.

7 Prohibited Conduct

The following conduct is strictly prohibited on the batpkr Platform. Engaging in any of the below may result in immediate Account suspension, forfeiture of balances and referral to relevant authorities:

• Registering more than one Account on the Platform, whether under the same or different personal details.
• Providing false, misleading or fraudulent information during registration, KYC verification or at any other point of interaction with batpkr.
• Using the Platform for any purpose related to money laundering, terrorist financing or any other unlawful financial activity.
• Using automated software, bots, scripts, artificial intelligence tools or any other technology to gain an unfair advantage over the Platform or other Players.
• Exploiting software errors, glitches or vulnerabilities in games or the Platform for financial gain. Any winnings obtained through exploitation of a known or suspected error are not eligible for withdrawal and will be void.
• Engaging in any form of collusion with other Players or third parties to manipulate game outcomes or betting markets.
• Misusing the Platform's chat or communication tools to harass, threaten, defame or otherwise harm other users or batpkr staff.
• Attempting to reverse-engineer, copy, decompile or otherwise misappropriate any part of batpkr's technology, software or intellectual property.
• Allowing any person under 21 years of age to access or use your batpkr Account.

8 Responsible Gaming

batpkr is committed to promoting responsible gaming and minimising the risk of gambling-related harm. The Platform provides a range of tools to help Players maintain control over their gaming activity:

• Deposit Limits: Players may set daily, weekly or monthly deposit limits on their Account to control the maximum amount deposited within a given period. Requests to reduce deposit limits take effect immediately. Requests to increase limits are subject to a 24-hour cooling-off period.
• Loss Limits: Players may set limits on the maximum amount they are prepared to lose within a specified period. Loss limit reductions take effect immediately; increases are subject to a cooling-off period.
• Session Time Limits: Players may set maximum gaming session durations, after which the Platform will prompt the Player to take a break or log out.
• Reality Checks: Players may activate periodic on-screen reminders displaying the duration of their current gaming session and net game results.
• Self-Exclusion: Players who wish to take an extended break from gaming may request self-exclusion, which prevents access to the Platform for a minimum period of six months. Self-exclusion requests take effect within 24 hours and cannot be reversed during the exclusion period.
• Account Cooling-Off: Players may request a temporary account suspension of 24 hours, 7 days or 30 days to pause gaming activity without committing to a full self-exclusion period.

21+ Strict Policy: batpkr maintains a zero-tolerance policy on underage gambling. Any Account found to be held by a person under the age of 21 will be suspended immediately, all gaming activity will be voided, and any remaining balance will be returned via the original deposit method following verification of the Account holder's identity.

9 Intellectual Property

All intellectual property rights in and to the batpkr Platform — including but not limited to the batpkr brand name, logo, website design, game interfaces, promotional materials, software, databases, audio-visual content and text — are owned by or licensed to batpkr and are protected under applicable intellectual property law.

• Players are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform for personal, non-commercial gaming purposes only.
• No part of the Platform may be copied, reproduced, distributed, published, transmitted, modified or used for any commercial purpose without the prior written consent of batpkr.
• Game content provided by third-party game studios remains the intellectual property of those studios and is licensed to batpkr for display on the Platform. Players may not copy, extract or reproduce game content in any form.
• Any feedback, suggestions or ideas submitted by Players to batpkr may be used by batpkr freely and without compensation or attribution to the Player.

10 Limitation of Liability

To the maximum extent permitted by applicable law, the following limitations of liability apply to your use of the batpkr Platform:

• batpkr provides the Platform on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the availability, reliability, accuracy or completeness of the Platform or its contents.
• batpkr shall not be liable for any direct, indirect, incidental, special, consequential or punitive losses or damages arising from your use of, or inability to use, the Platform — including but not limited to loss of gaming winnings arising from technical errors, system outages or connectivity failures beyond batpkr's reasonable control.
• batpkr shall not be responsible for any loss of data, loss of profits, business interruption or reputational damage arising in connection with the Platform.
• Nothing in these Terms limits batpkr's liability for fraud, wilful misconduct or any other liability that cannot be excluded or limited under applicable law.
• In the event of a discrepancy between information displayed on the Platform and batpkr's server-side records, the server-side records shall be conclusive.

11 Account Suspension & Termination

batpkr reserves the right to suspend, restrict or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms or any associated Platform policy.
• Reasonable suspicion of fraudulent activity, money laundering, bonus abuse, collusion or any other prohibited conduct.
• Failure to complete KYC verification within a reasonable period following a request by batpkr to do so.
• Chargebacks or payment disputes initiated by the Player or their payment provider in bad faith.
• Receipt of a self-exclusion request from the Account holder.
• Regulatory direction or legal obligation to do so.

Upon Account closure, batpkr will, subject to the above and to any ongoing investigation, return any Real Money Balance to the Player via the original deposit method following completion of applicable verification procedures. Bonus Funds and any winnings derived solely from Bonus Funds that have not met the applicable Wagering Requirement will be forfeited upon Account closure.

Players who wish to close their own Account voluntarily may do so by contacting batpkr's support team at [email protected]. Voluntary account closure requests will be processed within 48 hours of receipt.

12 Privacy

batpkr collects, processes and stores personal data in accordance with the batpkr Privacy Policy, which is incorporated into these Terms by reference and forms part of the binding agreement between you and batpkr.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, customer support, and where you have opted in, direct marketing communications.

batpkr implements industry-standard security measures — including 256-bit SSL encryption and secure server infrastructure — to protect your personal data from unauthorised access, disclosure or loss. You may exercise your data rights as set out in the Privacy Policy by contacting [email protected].

13 Governing Law & Dispute Resolution

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which batpkr holds its international gaming licence, without regard to conflict of law principles.

In the event of a dispute between you and batpkr arising from your use of the Platform:

• You should first attempt to resolve the dispute informally by contacting batpkr's customer support team at [email protected]. We aim to acknowledge all formal complaints within 24 hours and to provide a substantive response within five business days.
• If a dispute cannot be resolved informally within 30 days, either party may escalate the matter to the dispute resolution mechanism specified by batpkr's applicable gaming licence authority.
• In all gaming disputes, batpkr's server-side records of gaming activity, bet outcomes and transaction history shall constitute the primary and authoritative evidence of the facts in dispute.

Nothing in this clause limits your statutory rights as a consumer under applicable law.

14 Contact Us

If you have any questions, concerns or complaints regarding these Terms & Conditions or any aspect of the batpkr Platform, please contact our team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the batpkr Platform after login
• Support Hours: 24 hours a day, 7 days a week, including Pakistani public holidays

For responsible gaming support, self-exclusion requests or account closure, please use the same contact channels and mark your message clearly with the nature of your request so it can be directed to the appropriate team member promptly.